Service Plans

Need a service plan for your heating system? Patterson Energy has got you covered. Our service plans can help prevent any unexpected repair costs, maintain the life of your heating system and give you the peace of mind you need. Just  select the plan that’s right for you.

Value Service Plan
Premier Plus Service Plan
Direct and Indirect Water Heater Repair and Part Replacement
Oil Tank Allowance
Limited Boiler and Furnace Replacement
Complete Boiler and Furnace Replacement
Option Zone Coverage
CARE Environmental Protection

Value Service Plan

Get the peace of mind you need with quality service from our team of highly-skilled heating oil technicians. This plan includes:

  • On-call access to service 24/7
  • FREE service visits to help keep your system running at peak efficiency. This plan also allows free service visits for repairs covered in your agreement.
  • Efficiency inspection and preventive maintenance scheduled at your convenience.
  • 15% discount on regular rates for any repair work not covered by your plan.

For a list of combustion components and oil distribution covered in this plan, click here.

*Note this plan does not cover water components. Work must be performed Monday through Friday, excluding Federal holidays (days when the Post Office is closed), between 8am and 5pm.

 

Premier Plus Service Plan

For just pennies a day, you can upgrade to an enhanced plan and enjoy broader coverage,  including replacements on additional parts, annual inspections, added protection for your burner, boiler or oil tank, and many other advantages. This plan features:

  • All features and benefits of the Value Service Plan

For a list of combustion components and oil distribution covered in this plan, click here.

Note: Premier Plan includes 24/7 coverage.

 

OPTIONAL SERVICE PLAN ENHANCEMENTS

Direct and Indirect Water Heater Repair and Part Replacement*

This covers repairs and replacement of the following parts:

Air tube
Aquastat (auto type only)
Burner coupling
Burner fan
Burner motor
Cad cell complete
Circulator (bronze type, up to 1/16 HP)
Delayed oil valve
Draft regulator (up to 9″ diameter)
Drain valve
Drip tube
Electrodes
Electrode wire and clips
Emergency switch
End cone
Firomatic valve
Flue pipe (up to 9″ diameter)
Fuel pump
Fuel pump gasket
Fuel pump strainer
Ignitors
Ignition transformer
Nozzle
Nozzle adaptor
Nozzle line
Oil check valve
Oil filter cartridge
Oil filter complete
Oil safety valve
Porcelains
Preference relay
Primary control
Relief valve

*Covers residential, oil-fired water heaters up to a maximum firing rate of 1.25 gallons per hour.  EXCLUDES COVERAGE OF THE WATER HEATER TANK, recirculation lines, and anode rods.  Service requested to start prior to 8:00 AM or after 5:00 PM, on Federal holidays (days when the Post Office is closed), or weekends, is subject to our standard diagnostic fee, unless you have purchased the 24-365 enhancement.  Repair or part  replacement must be performed by us.

 

Oil Tank Allowance

In the event of an oil tank failure, this enhancement give you an allowance of $750 toward a replacement tank or tank repair.  Your allowance is payable as a reduction to our normal retail price for the model specified.  Replacement or repair must be done by us.  Additionally, this coverage includes:

  • Exposed fill and vent lines (up to 15’ from the tank)
  • Exposed oil lines (up to 15’ from the tank), tank legs, vent alarm and tank valve

 

Limited Boiler and Furnace Replacement*

This enhancement provides an allowance of $1,000 toward replacement of your main heating boiler or furnace if our inspection determines that your existing equipment is not repairable.  The new boiler or furnace must be replaced by us. Allowance is payable as a reduction to our normal retail price of the model specified.

*Existing equipment must be inspected by us to qualify.

Complete Boiler and Furnace Replacement*

This enhancement covers the complete replacement, including parts and labor of your boiler or furnace if our inspection determines that your existing equipment is not repairable. Additionally, coverage includes the replacement of oil burners not meeting the replacement equipment manufacturer’s specifications.  Replacement equipment specifications covered by this enhancement are:

Boiler vessel up to 2.0 GPH
Combustion changer up to 2.0 GPH
Domestic coil up to 6 GPM**
Furnace up to 180,000 BTU
Heat exchanger up to 180,000 BTU

*Equipment must be pre-inspected by us to qualify.  All equipment must be replaced by us.  Replacement coverage is for equipment of equal capacity to the existing system.  Coverage does not include upgrade of oil burner, controls, air conditioning modification, labor or material costs associated with integrating systems as a consequence of replacing the hearing unit, or the distribution system inclusive of repair or replacement of radiators and piping.

**This enhancement excludes any repair or replacement necessitated by insufficient hot water due to sediment or corrosion and asbestos removal.

Option Zone Coverage*

This enhancement covers the repair and replacement of the parts listed below:

Automatic air vents (boiler room only)
Circulator complete (up to 1/12 HP)
Circulator coupling (up to 1/12 HP)
Circulator flanges and gaskets (up to 1 1/2 diameter)
Circulator impellor (up to 1/12 HP)
Circulator motor (up to 1/12 HP)
Circulator mounts (up to 1/12 HP)
Circulator relay (up to 1/12 HP)
Flow check valve (up to 1 1/2 diameter)
Isolation valves (up to 1 1/2 diameter)
Thermostat (standard)
Thermostat (clock type $50 credit)
Zone valve (up to 1″ diameter)
Zone valve motor (up to 1″ diameter)
Zone valve stem (up to 1″ diameter)

*NOT AVAILABLE ON STEAM SYSTEMS AND EXCLUDES AIR HANDLERS.  Service requested to start prior to 8:00 AM or after 5:00 PM, on Federal holidays (days when the Post Office is closed), or weekends, is subject to our standard diagnostic fee, unless you have purchased the 24-365 enhancement.  Repair and/or replacement must be performed by us.

CARE Environmental Protection

Fortunately, oil releases don’t happen too often. But when they do, they can damage the environment and cost thousands of dollars to clean up.  And worse, most homeowners insurance doesn’t cover oil releases.  The CARE enhancement protects your investment in your home by providing clean-up coverage in case your tank or connected piping leaks.

The CARE program is available for both above ground and underground fuel oil tanks*  and provides:

  • Up to $100,000 for clean-up**
  • Clean-up of releases from fuel oil tank and connected piping
  • Low cost share
  • Transferable if you sell your home
  • Experienced professionals to handle the work

*Underground fuel oil tanks require testing

**Does not include tank replacement

Please contact us for more information about our service plans. We’ll be happy to provide you with all the information you need to select the one that’s right for you.